faq

Delivery


When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days


Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide, however, the majority of our products at raffylou.com are shipped from the USA from a shipping facility in North Carolina.


Will I be charged customs for my order?

If applicable, an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.


My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:


● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at raf@raffylou.com with your order number. We will be happy to help!


If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Orders


How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! Here, at raffylou.com, the majority of our products are produced in the USA at a shipping facility in North Carolina for faster shipping.



How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at raf@raffylou.com.


I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at raf@raffylou.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

 

Returns


What’s your return policy?

We don’t normally offer returns and exchanges due to the nature of a print-on-demand business model, but if there’s something wrong with your order, please let us know by contacting us at raf@raffylou.com and we will find the right solution.


Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at raf@raffylou.com with photos of wrong/damaged items and we’ll sort that out for you.


Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges due to the nature of a print-on-demand business model, as all items are made to order. If you’re unsure which size would fit better, please check out our sizing charts—we have one for every item listed on our store, in the product description section.


Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at raf@raffylou.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!

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