TLDR: We don’t normally offer returns and exchanges due to the nature of a print-on-demand business model, but if there’s something wrong with your made-to-order product, or if a product was misrepresented on our website and you are not satisfied with your order, please let us know by contacting us at raf@raffylou.com and we will find the right solution.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at raf@raffylou.com with photos of wrong/damaged items and we’ll sort that out for you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at raf@raffylou.com.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

At this time, we don’t offer exchanges due to the nature of a print-on-demand business model, as all items are made to order. If you’re unsure which size would fit better, please check out our sizing charts—we have one for every item listed on our store, in the product description section.


Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at raf@raffylou.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at raf@raffylou.com first to let us know what the problem is. You will then address and send your item to our shipping facility:

RaffyLou.com Returns

11201 Ed Brown Rd.

Charlotte, North Carolina 28273

Disclaimer: This address listed above is strictly to be used for RETURNS ONLY, and is not our business address. Please do not send any other correspondence to this address as it will be returned to you.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping Returns

To return your product, you should mail your product to: 

RaffyLou.com Returns

11201 Ed Brown Rd.

Charlotte, North Carolina 28273

Disclaimer: This address listed above is strictly to be used for RETURNS ONLY, and is not our business address. Please do not send any other correspondence to this address as it will be returned to you.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at raf@raffylou.com for questions related to refunds and returns. We are always happy to help find the best solution if you are not satisfied with your product.

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